Firstar Sucks Customer Reviews and Feedback
Firstar Corporation was a Milwaukee, Wisconsin-based regional bank holding company that later became U.S. Bancorp, a nationwide bank corporation in the United States. In 2001, Firstar acquired U.S. Bancorp and assumed its name, moving its headquarters to Minneapolis.
Teller (Former Employee) says"Overall it wasn't that bad of a place to work for. They try to make things fun as a whole company when it comes to company meetings, picnics, & being involved in the community; however, the management for the teller line is awful. They lack communication skills, they are inconsistent with what they tell each other and what they tell their employees. They treat their employees poorly by talking to them as if they are children, by accusing them of not being able to perform their duties and also accusing them of not being honest. When they have issues with employees standing up for themselves or other co-workers, they single them out - making up lies, finding any excuse to get rid of them or just drive them mad until they can't take it anymore and quit. Tellers get stuck with the odd end jobs that the other employees in the bank could help out with. For example, if your branch doesn't have a receptionist guess who gets to stand in the lobby acting like a Walmart greeter? That's right, the tellers. Even though everyone is already greeted by not only the tellers behind teller line, but also other employees in the bank that are in or near the lobby.. they managed to work as a team to greet customers without making them feel as if they are being attacked by someone before they started that nonsense. They would also call 'mandatory emergency meetings' an hour before they started which is causing a major inconvenience to not only their employees but their employees' family. Granted, employees that were unable to make it wouldn't be fired necessarily, but they would suffer someCommunity involvement, pot luck dinners, good insurance for full timePoor management, lack of proper training, inconsistent w/ rules, poor communication"
Teller (Former Employee) says"Overall the Bank itself, and goals are great. However for the teller line, there is an excessive amount of responsibility with little pay & slim chance for promotions. The turnover is extremely high, due to poor management & lack of training. Teller line is known for being "the front line" the "face of the bank", but is not treated with much importance. It is unfortunate for the bank to have their tellers endure such behavior, & maybe one day understand the problem lies within management. Performance reflects leadership.Very Involved in the community.Poor management in teller line."
Customer Service Representative (Former Employee) says"Was unpredictable work day. Learned a lot of financial business. Management was poor. Co-workers very rude. Was coming to work everyday. PaycheckIncomeScared everyday going to workFirstar Bank in Arkansas and Oklahoma is not affiliated with Firstar located in any other states."
VP/ HUMAN RESOURCES DIRECTOR (Former Employee) says"Loved the work I did. Pay extremely low compared to the amount of work required. Family business, however change in management was not good for those that worked there. Lost a lot of great people due to a couple people in management.Bank holidaysBenefits"
Transaction Processor II (Former Employee) says"Fun, diverse, busy workplace. Position required the following duties: data entry, repair rejected checks for processing, run checks through I-Tran machine for processing. Batch check, add strip to check, cash handling, receive incoming calls, Management was cooperative and helpful - would assist when needed. with people of all backgrounds - a diverse workplace.Variety of workk, freedom, pleasant co-workersThird shift, shortage of workersFirstar Bank in Arkansas and Oklahoma is not affiliated with Firstar located in any other states."
COLLECTIONS MANAGER (Former Employee) says"This company no longer exists as it was purchased by USBank fifteen years ago or more. I left this company twenty-two years ago so do not feel qualified to provide an assessment here.my manager was terminatedmy manager was terminated"
Personal Banker/Teller (Former Employee) says"This was a good place to work when I was there and a very positive environment. I do not believe that they are still in business though, or have merged with another company."
Commercial Loan Representative (Former Employee) says"Lending money if hard. The problem is the risk. Also, managing a company required a person to wear many hats. The bank got bought.Firstar Bank in Arkansas and Oklahoma are not affiliated with any other state."